Plain words, kept short. The Lundr refund policy: when we refund a digital file, when we do not, how to request it, and what a refund does to your licence. Lund Studio LLC, Westminster, Colorado.
The short version
Digital files, one payment. Because the nature of what you buy means that once you have the file you have the file, refunds are limited. We refund a broken or undelivered file promptly. We do not refund a change of mind after download. A refund ends the licence at that moment and the files must be deleted.
1 · What we sell
Digital files delivered by email link within minutes of checkout. Nothing physical, nothing shipped, nothing that renews itself.
2 · When we will refund
The file did not arrive (check your spam folder first, then write us — we usually re-send within the hour). The file is corrupt or will not open. You received the wrong item. You were charged twice for the same order. Any other case we agree is our fault. Write us at carterluense@gmail.com with your order number, describe what happened, and we will make it right.
3 · When we will not refund
You changed your mind after downloading. The card did not do what you personally wanted (the card page describes what it does; we suggest reading it before buying, and the sealed cart makes you tick a box confirming you have). Your AI setup or model produced results you did not like — a card instructs an AI you operate; results depend on the model, your inputs and your judgement, which is spelled out at the sealed cart and on the legal page. You did not read the term you ticked at the sealed cart.
4 · How to request
Email carterluense@gmail.com with your order number (starts with #), the email address you used at checkout, and what happened in plain words. We reply within three (3) business days. Approved refunds land in your account within 5–10 business days depending on your bank.
5 · What a refund does
A refund ends your licence at the moment the refund is issued. The files must be deleted from every device and every backup. Editions stop being sent. This is not a punishment — it is how the term works. See section 2 of the Terms of Sale.
6 · Chargebacks
If you dispute a charge with your bank instead of writing us first, we treat that as a refund request and the terms above apply — the licence ends at that moment, the files must be deleted, and we may share the record of your assent (the terms tick, the WITNESS timestamp, the order log) with your bank as evidence in the dispute. Because we always try to make it right, a chargeback almost always means we never got the chance to help. Please write us first.
7 · EU/UK 14-day withdrawal right
If you buy from the European Union or the United Kingdom, consumer law gives you a fourteen (14) day right to withdraw from a distance purchase. For digital content that begins to be supplied before that period ends, the right may be waived by expressly consenting and acknowledging the loss of the right; when you download the file, that is your consent. Where your local law prevents the waiver, the withdrawal right still applies as the law provides.
8 · Contact
Carter Luense, Lund Studio LLC · carterluense@gmail.com · Westminster, Colorado, United States. Last updated September 21, 2026 — draft pending review by counsel of record.